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Carole Meyrick - Freelance Secretary has Professional Indemnity and Public Liability Insurance with Hiscox through PolicyBee

The Society of Virtual Assistants

Business Support for Busy People

Working with me

What you can expect from me





Getting Started

After our initial comprehensive chat about your needs, you will receive a detailed summary of what we discussed, together with my Terms & Conditions and Confidentiality Policy, and an Agreement to confirm the work you wish me to undertake. These documents form the basis of our contract.  Once I receive the signed agreement I will contact you to arrange a start date.  There is no charge for our initial discussion.

Submitting your work

Work can be submitted by email, by telephone instructions, or by using the ‘Upload your Work’ button on the home page.  I have a client-specific email address, and the file upload button is password protected.  Access will be granted as soon as you become a client.

Turnaround

Unless otherwise agreed, work is returned within 48 hours.  You will receive an acknowledgement the same day.  I shall immediately notify you if I am unable, for whatever reason, to deliver the work as in the projected timeframe. You should make sure that you include any templates or other documentation with your work request. I will try to accommodate any rush job you may have, but please be aware that there may be an additional charge of £25, regardless of the size of the job.  I will always inform you of any extra charge before accepting the work.

Confidentiality

I am registered as a Data Controller with the Information Commissioner’s Office, registration Z1387581.  I operate a Confidentiality Policy which forms part of my Terms & Conditions.  Copies are available upon request.  At the end of my agreement with you, after a period of 3 months and provided my invoice(s) have been paid in full, any documentation I hold about you and/or your clients will be destroyed/erased.  

Financials

Payment is due within 14 days of the date of my invoice.  I reserve the right to halt services and not to return work if invoices remain outstanding.  Incidentals such as postage or specific stationery are not included in my hourly rates and will be billed separately at cost.

If you are on a retainer package, my invoice will be issued at the end of the preceding month and is due for immediate payment.  Hours booked may be carried over to the following month only.  Unused hours will be lost.

  • Organisational abilities
  • Clear, friendly and professional communication skills
  • A personable phone manner
  • Initiative and drive
  • IT literacy
  • Honesty and discretion
  • Efficient time-management skills
  • The ability to cope with pressure, deadlines and multitasking
  • Professionalism
  • Project management skills
  • A good sense of humour